Ignition Group Call Centre
Manage day to day running of the team(all aspects) Manage the performance of the agents – formal monthly / weekly reviews to be done and presented to management on a weekly basis. Call Centre Manager Ignition Group. Jun 2014 – Present 6 years 4 months. Durban Area, South Africa. Manage day to day running of the campaign covering all Key Performance Areas. Manage overall productivity of Agents, Team Leaders and Campaign Managers. Contact Centre Local ext – Ignition Vacancies. Our resilient Contact Centre experts and management teams effortlessly destroy boundaries, promoting the growth of our organisation. Sourced by target driven Contact Centre Recruitment, our sales soldiers form a direct link between our products/services and valued customers, using the most advanced technologies and best marketing strategies.
Ignition Group Call Centre Vacancies
- Manage day to day running of the team(all aspects)
- Manage the performance of the agents – formal monthly / weekly reviews to be done and presented to management on a weekly basis.
- Manage talk time
- Manage attendance with the assistance from HR
- Maintain the attendance register
- Maintain discipline within the team
- Initiate disciplinary action with assistance from HR
- Keep proper documentation on all the agents in the team
- Responsible for the planning and management of leave rosters
- Coaching and mentoring of team
- Setting of incentives
- Liaise with call centre manager on all levels of team management
- Minimum 6 months sales experience
- Excellent written and verbal communication skills
- Be numerate, literate with computer knowledge
- Communicate in a clear and concise manner
- Excellent telephone skills
- Dedicated worker with good time management and patience
- Administrative abilities
- Leadership ability
- Attention to detail
Ignition Group Call Centre Umhlanga
E: info@ignitiongroup.co.za
T: +27 31 582 8300
A: Quadrant 4, Centenary Building, 30 Meridian Drive, Umhlanga, Durban